Refund Policy

1. General Policy

At PVAOTP, we charge only for successfully delivered SMS verification codes. Because our service provides instant, consumable digital numbers, most purchases are non-refundable once an OTP has been received. This policy explains when refunds may be issued.

2. Eligible Refund Cases

We will issue a refund to your account balance (not to your original payment method) in the following situations:

  • No SMS received: You purchased a number but did not receive any SMS within the allotted time window, and the number expired unused.
  • Duplicate charge: You were charged twice for the same transaction due to a system error.
  • Service outage: A verified platform-wide outage prevented number delivery, confirmed by our support team.

3. Non-Refundable Cases

Refunds will not be issued when:

  • An OTP was successfully delivered to your dashboard, even if the third-party app rejected the verification.
  • The third-party platform (e.g. WhatsApp, Facebook) blocked or banned the number — this is outside our control.
  • You entered the wrong app, country, or number format.
  • Your account was suspended or terminated for violating our Terms of Service.
  • Funds were added to your wallet via top-up — wallet credits are generally non-refundable except where required by law.

4. How to Request a Refund

Contact our support team at [email protected] within 24 hours of the transaction. Include your account email, order/number ID, and a description of the issue. We review requests within 1–3 business days.

5. Refund Method

Approved refunds are credited back to your PVAOTP account balance. We do not process refunds to credit cards, PayPal, or cryptocurrency wallets except in exceptional circumstances at our sole discretion.

6. Chargebacks

Initiating a chargeback or payment dispute without contacting us first may result in permanent account suspension. We encourage you to reach out to support before disputing a charge.

7. Policy Updates

We reserve the right to modify this Refund Policy at any time. The current version is always available on this page.